Refund Policy

This Refund Policy applies to paid subscription plans offered by porokca.si. Our aim is to provide a fair and transparent refund process that complies with EU consumer protection law, including Directive 2011/83/EU on consumer rights as implemented in Slovenian law (ZVPot-1).

Please read this policy alongside our Terms of Service. In the event of any inconsistency, the Terms of Service take precedence.

Porokca.si offers the following paid plans (one-time payment for a fixed duration):

• —Memory / Spomin — €19, one-time, valid for 6 months.
• —Couple / Par — €39, one-time, valid for 1 year.
• —Dream Wedding / Sanjska poroka — €59, one-time, valid for 2 years.

As a consumer within the European Union, you have the right to withdraw from your subscription contract without giving any reason within 14 days of the date on which the subscription commenced, under Art. 9 of Directive 2011/83/EU.

The right of withdrawal does not apply if you have made substantial use of paid features within that 14-day period (e.g. created a wedding page, uploaded guest photos, generated PDF invitations), as the digital service is then considered fully performed at your explicit request, in accordance with Art. 16(m) of Directive 2011/83/EU.

In addition to the 14-day right of withdrawal in section 3, we offer a pro-rated refund for the Couple (1 year) and Dream Wedding (2 years) plans cancelled within 30 days of purchase:

• —Refund amount: A pro-rated amount for unused complete months of the remaining plan duration.
• —Condition: The cancellation request must be submitted within 30 days of the purchase date.
• —Process: Send your request to info@porokca.si. Refunds are processed within 7 business days.

The Memory plan (€19, 6 months) is a one-time payment. Apart from the 14-day right of withdrawal in section 3, no partial refunds are offered. At plan expiry:

• —access to paid features ceases,
• —your Content is retained for 30 days after expiry, then permanently deleted unless the plan is renewed or upgraded.

Downgrading from a higher to a lower plan (e.g. from Dream Wedding to Couple) does not entitle you to a refund. Access to higher-plan features remains active until the end of the paid period, after which functionality is adjusted accordingly.

We recommend downloading or saving any Content that may not be accessible under the lower plan before downgrading.

To request a refund, follow these steps:

• —Step 1: Send an email to info@porokca.si with the subject line "Refund Request".
• —Step 2: Include your account email address, the subscription date, and the reason for your request.
• —Step 3: Our team will review your request within 5 business days.
• —Step 4: Approved refunds are processed within 7 business days to the original payment method.

Refunds are not available in the following circumstances:

• —The subscription has expired (request submitted after the period has ended).
• —The account was terminated due to a breach of the Terms of Service.
• —A request for a plan refund is submitted more than 30 days after the billing date (except for the 14-day right of withdrawal).

If you are not satisfied with the outcome of your refund request, please submit a written complaint to info@porokca.si with the subject line "Complaint – Refund". We are committed to reviewing complaints within 15 business days.

EU consumers may also lodge a complaint with a national consumer authority or use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

For any questions about this Refund Policy, please contact us:

• —Email: info@porokca.si
• —Post: porokca.si